Frequently Asked Questions

Creating an account is simple. Click on "My Account" in the navigation bar and select "Sign Up". Fill in your details, verify your email address, and you'll be ready to start using our services. The entire process takes less than 5 minutes.

To reset your password, go to the login page and click "Forgot Password". Enter the email address associated with your account, and we'll send you a link to reset your password. This link expires after 24 hours for security reasons.

Yes, you can delete your account at any time. Go to "Account Settings" and select "Delete Account". Please note that deleting your account will permanently remove all your data, including search history and unused credits, which cannot be recovered.

To perform a search, you typically need the full name of the person you're searching for. Additional information such as date of birth, last known address, or Social Security Number (if available) can help narrow down the results and provide more accurate matches. The more information you provide, the more precise your search results will be.

We strive to provide the most accurate and up-to-date information available from public records. However, we cannot guarantee 100% accuracy as public records may contain errors or outdated information. It's always a good practice to verify critical information through multiple sources before making important decisions based on search results.

Most searches are completed within seconds to a few minutes, depending on the type of search and the amount of data being processed. Complex searches or those requiring access to multiple databases may take longer. You'll receive an email notification once your search is complete, even if you leave the website.

Our service covers public records from all 50 states in the United States. We continuously update our databases to include the latest available public records information. However, the availability and completeness of records may vary by state and county due to differences in record-keeping practices and public access laws.

The cost of a search varies depending on the type of search and the depth of information you're looking for. Basic searches start at $9.99, while more comprehensive background checks can range up to $49.99. We offer search packages and subscription plans that can help you save money if you need to perform multiple searches.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for added convenience and security. All payments are processed through secure payment gateways to protect your financial information.

Due to the nature of our services, we generally do not offer refunds once a search has been completed and results have been delivered. This is because we incur costs to access and process public records data. However, if you believe you've received inaccurate results due to a system error, please contact our customer support team within 24 hours of receiving your results to discuss your concerns.

Yes, it is legal to perform background checks on individuals as long as you comply with applicable laws, such as the Fair Credit Reporting Act (FCRA) if you're using the information for employment, housing, or credit decisions. For personal use, there are fewer restrictions, but you should always respect privacy and use the information responsibly.

We take your privacy very seriously. All data is encrypted both in transit and at rest, and we follow industry-standard security practices to protect your information. We do not share your personal information or search history with third parties without your explicit consent. For more details, please review our Privacy Policy.

We retain your search history and account information for as long as your account is active, or as required by law. You can delete your account at any time, which will permanently remove all your personal information and search history from our active databases. For more information, please refer to our Terms of Service.